California American Water Reminds Customers to Verify Utility Worker Identification

California American Water cares about the safety of its employees and customers. We want to remind customers that thieves sometimes pose as utility workers to rob homes or con money from unsuspecting customers.

All California American Water field service personnel wear uniforms, drive vehicles with the California American Water logo and wear photo identification badges containing the company's brand name. If a utility worker visits your residence when you are not expecting them to, do not let them into your home without proper identification. Customers are urged to take time to examine the photo identification tag whenever a California American Water employee arrives at their home or business. Customers are encouraged to call our customer service center to verify an employee’s identification and reason for their visit. Additionally, we never request or accept payment at a customer’s residence or business.

“California American Water has established an uncompromising safety culture and always puts the best interests of our employees and customers first,” said California American Water President Rob MacLean. “Nothing is more important to our company than ensuring the health and safety of our employees and customers."

Residents with any suspicions or questions about field service personnel representing California American Water should call the customer service center at 1-888-237-1333.

California American Water, a subsidiary of American Water (NYSE: AWK), provides high-quality and reliable water and/or wastewater services to approximately 600,000 people.

Founded in 1886, American Water (NYSE: AWK) is the largest publicly traded U.S. water and wastewater utility company. With headquarters in Voorhees, N.J., the company employs approximately 6,600 dedicated professionals who provide drinking water, wastewater and other related services to an estimated 14 million people in more than 40 states and parts of Canada. More information can be found at www.amwater.com.