Knowledge 2025 – Kentik, the network intelligence platform, today announced a powerful agentic AI integration with ServiceNow at Knowledge 2025, the company’s annual customer and partner event in Las Vegas. Kentik provides enterprises with complete visibility across their networks, combining a natural language interface with automated context enrichment to enable rapid optimization of on-prem, hybrid, and cloud networks.
With this integration, ServiceNow ITOM customers are able to address complex network issues without having to leave the ServiceNowⓇ AI Platform. Kentik’s Network Intelligence provides a natural language interface that empowers ServiceNow customers, even those with limited network experience, to self-serve network insights and rapidly answer critical questions about connectivity, performance, capacity, cost, and beyond.
“We’re providing a powerful understanding of the network layer for all,” said Avi Freedman, Founder and CEO of Kentik. “And for seasoned network engineers, we’re massively reducing toil, so that they can focus on mission-critical work that drives business outcomes.”
Kentik’s new agentic integration with AI Workflows enables ServiceNow ITOM users to quickly resolve network issues and improve customer experience. With code velocity increasing by 70% following the rise of AI coding assistants (according to the latest DORA report), IT and network teams are drowning in data as they waste time and energy switching between myriad tools in order to troubleshoot problems. Kentik delivers instant answers to any network question, uncovering cost savings, hardening security posture, and powering application performance.
“AI agents drive productivity gains across all lines of business,” said Gab Menachem, vice president, product, ITOM at ServiceNow. “By integrating Kentik Network Intelligence into ServiceNow’s AI agent workflows, businesses can break down data silos and empower the entire IT organization with network insights that deliver business value.”
“We use Kentik to continually improve our network at ServiceNow,” said Davin Camara, vice president, cloud network services at ServiceNow. We’re excited that it will now be a native part of the ITOM ecosystem for ServiceNow customers.”
About Kentik
Kentik is the network intelligence platform for modern infrastructure teams. Unlike traditional monitoring and observability tools, Kentik demystifies complex network operations, enabling organizations to deliver applications and innovation at scale. Built by network experts to make critical insight accessible to every engineer, Kentik is the real-time source of truth that understands every network in context — from data center to cloud to the internet. This single platform unifies and correlates cloud, device, flow, and synthetic data to turn telemetry into action. Market leaders like Akamai, Booking.com, Dropbox, and Zoom rely on Kentik to run, manage, and optimize their networks.
ServiceNow, the ServiceNow logo, Now, Now Platform, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries.
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Kentik’s new agentic integration with AI Workflows enables ServiceNow ITOM users to quickly resolve network issues and improve customer experience.
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Founder of 10KMedia
adam@10kmedia.co
