Ontrak Announces Behavioral Health Industry Leading End To End AI Services Across Entire Care Journey

Partnership agreements with eight technology companies enable unprecedented collaboration between Ontrak, payers and providers

Ontrak, Inc (NASDAQ: OTRK) (“Ontrak” or the “Company”), a leading AI-powered and telehealth-enabled healthcare company, today announced that its behavioral health industry-leading intervention platform will integrate AI services that wrap around members at every step in their behavioral care journey. Powered by a single analytics and measurement engine, Ontrak’s new AI system scales the company’s market-leading engagement capabilities and will deliver payers and providers a new level of visibility into each member’s behavioral health journey.

Arik Hill, CIO of Ontrak, stated: “The behavioral health market lacks large, high-quality databases that link data on clinical interventions, member progress, service preferences and provider feedback, so the industry has tended to rely on pre-post measures rather than real-time insights. Our rapidly growing sales pipeline made this the right time to invest in advanced AI services to enable us to go beyond predictive modelling based on claims data. What’s new is our AI-powered shift to continuously measure program efficacy and impact, so that our care coaches and provider partners can tailor treatment for more personalized and effective behavioral healthcare throughout the member’s entire care journey. We believe we can lessen the burden on behavioral health providers by giving them greater visibility into each member’s care journey and that our new end to end AI services will make that possible for the first time.”

Ontrak’s care coach-led and AI-supported intervention platform identifies, engages, treats and activates members to achieve lasting clinical outcomes. The company’s identification process will now include the ability to customize outreach based on prediction of case complexity, readiness to engage, highest cost to health plans, inappropriate use of hospitalization and gaps in care. The engagement process will enable Ontrak to predict probability of contact based on the member’s preferences, optimal matching of members and coaches, and optimal matching of members and providers. Additionally, digital care indicators will highlight to care coaches when a member is at risk and new mobile experiences will trigger a signal for encouragement when a member is likely to disengage. Treatment will be enhanced by natural language processing of care coach notes and provider visit transcripts, so that these can be rapidly shared between care coaches and providers for valuable engagement signals and real time action throughout the member’s journey. Ontrak’s activation process will be enhanced through 6- and 12-month behavioral health check-ins after graduation to feed the algorithms, inform training, and continuously improve program efficacy.

By using end to end AI services across every member’s behavioral health journey, Ontrak will provide payers and providers with better coordinated and easier to measure care.

About Ontrak, Inc.

Ontrak, Inc. (f/k/a Catasys, Inc.) is a leading AI and telehealth-enabled healthcare company, whose mission is to help improve the health and save the lives of as many people as possible. Ontrak identifies, engages, activates, and provides care pathways to treatment for the most vulnerable members of the behavioral health population who would otherwise fall through the cracks of the healthcare system. We engage individuals with anxiety, depression, substance use disorder and chronic disease through personalized care coaching and customized care pathways that help them receive the treatment and advocacy they need, despite the socio-economic, medical and health system barriers that exacerbate the severity of their comorbid illnesses. The company’s integrated intervention platform uses AI, predictive analytics and digital interfaces combined with behavioral health provider visits and dozens of care coach engagements to deliver improved member health, better healthcare system utilization, and durable outcomes and savings to healthcare payors.

Learn more at www.ontrakhealth.com

Cautionary Note Regarding Forward-Looking Statements

Except for statements of historical fact, the matters discussed in this press release are forward-looking and made pursuant to the Safe Harbor provisions of the Private Securities Litigation Reform Act of 1995. These forward-looking statements reflect numerous assumptions and involve a variety of risks and uncertainties, many of which are beyond our control, which may cause actual results to differ materially from stated expectations. These risk factors include, among others, changes in regulations or issuance of new regulations or interpretations, limited operating history, our inability to execute our business plan, increase our revenue and achieve profitability, our inability to recognize revenue, risks of retaining key personnel and customers, exploiting and protecting proprietary technologies, intense competition and substantial regulation in the health care industry, the risks associated with the adequacy of our existing cash resources and our ability to continue as a going concern, our ability to raise additional capital when needed and our liquidity. You are urged to consider statements that include the words "may," "will," "would," "could," "should," "believes," "estimates," "projects," "potential," "expects," "plan," "anticipates," "intends," "continues," "forecast," "designed," "goal," or the negative of those words or other comparable words to be uncertain and forward-looking. Forward looking statements include statements such as “its behavioral health industry leading intervention platform will integrate AI services that wrap around members at every step in their behavioral care journey”; “we believe we can lessen the burden on behavioral health providers;” “the company’s identification process will now include the ability to customize outreach;” “the engagement process will enable us to predict probability of contact;” ”digital care indicators will highlight to care coaches when a member is at risk and new mobile experiences will trigger a signal for encouragement when a member is likely to disengage;” “treatment will be enhanced by natural language processing of care coach notes and provider visit transcripts;” “Ontrak’s activation process will be enhanced through 6 and 12 month behavioral health check-ins after graduation, to feed our algorithms, inform training, and continuously improve program efficacy;” and “Ontrak will provide payers and providers with better coordinated and easier to measure care.” Forward looking statements may include statements regarding our proprietary IP and technological innovation allowing us to identify, engage, and create lasting behavior change in the lives of those with unaddressed behavioral health conditions and chronic disease. For a further list and description of the risks and uncertainties we face, please refer to our most recent Securities and Exchange Commission filings which are available on its website at http://www.sec.gov. Such forward-looking statements are current only as of the date they are made, and we assume no obligation to update any forward-looking statements, whether as a result of new information, future events or otherwise, except as required by law.

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