Veteran hires underscore leading insurtech’s commitment to scalable growth, customer excellence, and global execution

iPipeline^®, a leading provider of digital solutions for the life insurance and wealth management industries, today announced the appointment of Loren Brockhouse as Chief Revenue Officer (CRO) and Mike James as Executive Vice President (EVP), Professional Services, further strengthening the company’s Executive Leadership Team. Both leaders will report directly to iPipeline CEO Pat O’Donnell.

CRO Loren Brockhouse will lead iPipeline’s North American go-to-market strategy, overseeing sales, marketing, and revenue operations. He will also oversee customer experience – including support and customer success – with a focus on driving scalable growth and exceptional customer experiences across carriers, distributors, agents/advisors, and consumers.

Brockhouse brings extensive experience in revenue leadership across legal-tech and fintech organizations, including BigHand, Vanco, and Businessolver, where he built high-performing go-to-market teams and simplified complex sales motions to unlock sustainable growth. “I’m thrilled to be joining iPipeline,” commented Loren Brockhouse, CRO, iPipeline. “The company’s commitment to driving connected, digital experiences aligns deeply with my focus on customer-focused, tech-forward value creation. I’m excited to partner with the talented teams at iPipeline to help our customers succeed while driving business growth.”

“Loren is a proven, people-first leader with deep experience building revenue systems, go-to-market teams, and operating models that support sustained growth,” commented Pat O’Donnell, CEO, iPipeline. “As iPipeline scales in an era defined by rapid technological change and AI-driven opportunity, his expertise in revenue strategy and customer experience will be critical to helping our customers modernize and compete.”

iPipeline has appointed Mike James to the role of EVP of Professional Services, in which James will lead the continued transformation of iPipeline’s Professional Services offering, focusing on operational excellence, scalable delivery models, and long-term value creation for clients worldwide.

James joins iPipeline with a long history of experience in consulting, software implementation, and managed services, including nearly three decades at the executive level. He has led large-scale transformations at organizations such as WellSky, Hyland, Lexmark, and Amdocs, delivering improvements in revenue growth, margin performance, and operational efficiency. “I’m looking forward to helping iPipeline further advance the transformation of its Professional Services functions,” commented Mike James, EVP, Professional Services, iPipeline. “There is a tremendous opportunity to build scalable delivery models that enhance customer outcomes, strengthen margins, and support the company’s long-term growth strategy.”

“Mike brings extensive experience building and transforming professional services organizations that deliver long-term customer value,” commented Pat O’Donnell, CEO, iPipeline. “As we continue to evolve our delivery models to support operational excellence, his leadership in services strategy and execution will be pivotal to our continued success.”

The company also made an additional senior hire in Product Management with the appointment of Alex Tompkins as Vice President of Product Management, assuming responsibility for the company’s Life and Wealth value streams. On iPipeline’s UK Senior Leadership Team, iPipeline announced that Ben Grant will lead the company’s go-market functions, including sales, marketing, and customer success.

These leadership appointments reflect iPipeline’s continued investment in senior talent to support innovation, operational excellence, and long-term growth.

About iPipeline
iPipeline is a leading global provider of comprehensive and integrated digital solutions for the life insurance and financial services industries in North America, and life insurance and pensions industries in the UK. iPipeline couples one of the most expansive digital and automated platforms with one of the industry’s largest data libraries to accelerate, automate, and simplify various applications, processes, and workflows—from quote to commission—with seamless integration. The company’s vision is to help everyone achieve lasting financial security by delivering innovative solutions that connect, simplify, and transform the industry.

Since its establishment in 1995, iPipeline has helped protect more than 49 million people, and today is trusted around the world by more than 100 insurance carriers, and providers, and more than 2,500 broker-dealers, financial institutions, Brokerage General Agencies (BGAs), Independent Marketing Organizations (IMOs), and Managing General Agents (MGAs). Connected to more than 500,000 agents and advisers/advisors, the company collected more than $33 billion in premium in life insurance and $55 billion in annuities in 2022. iPipeline operates as a business unit of Roper Technologies (Nasdaq: ROP), a constituent of the Nasdaq 100, S&P 500^® and Fortune 1000^® indices.

For more information, please visit https://www.ipipeline.com and select your country of origin.

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