The piece outlines BKM’s six-pillar philosophy and the measurable outcomes driving tenant retention, operational efficiency, and brand loyalty.

BKM Capital Partners, a leading real estate fund manager and operator focused exclusively on small- and mid-bay light industrial properties across the United States, today announced the release of its 4Q 2025 white paper, “Managing with Intent: Prioritizing Tenant Engagement,” as part of the firm’s BKM Intel Thought Leadership Series.

As operating conditions grow more complex for small and mid-sized businesses amid rising costs, staffing challenges, and economic uncertainty, the white paper explores how tenant engagement has become one of the most powerful differentiators in light industrial real estate. Rather than treating it as a soft amenity, BKM positions engagement as a disciplined operating strategy that directly influences retention, operational efficiency, and long-term asset performance.

A Six-Pillar Philosophy Built to Scale

The white paper outlines BKM’s engagement strategy through six core pillars that guide operations across every market:

1. Pride of Place: Upfront investment in highly visible capital enhancements that transform under-managed buildings into thriving business communities.
2. Partnership & Transparency: Clear communication and education around leasing and improvements, avoiding surprises.
3. Technology & Innovation: Adoption of tools that enhance service and reduce friction without eliminating human connection.
4. Community & Connection: Relationship-building through on-site visibility, tenant events, and tenant spotlights.
5. Supporting Tenant Growth: Proactive attention to shifting space and operational needs.
6. Consistency: Systems and resources that ensure BKM’s model is scalable across the national portfolio.

Measurable Outcomes & Tenant Loyalty

The report includes operational metrics demonstrating the impact of engagement on tenant experience and performance. Highlights include:

• 2,679 work orders completed in 2025, with 90-95% submitted through BKM’s technology platform
• 57% of work orders resolved within 24 hours
• Retention rates in the high 70% to low 80% range during stabilized periods, consistently outperforming underwriting assumptions
• 70% of surveyed tenants identified as BKM promoters, signaling strong loyalty

Download the white paper here.

Headquartered in Newport Beach, California, BKM Capital Partners is the leading institutional fund manager and operator of small-bay light industrial properties in the United States. BKM’s singular focus, market knowledge, decade-long track record, and institutional approach provide a platform for investors to access a traditionally fragmented asset class with an experienced partner with the expertise to execute. BKM’s platform drives significant ROI in this niche asset class through active hands-on management with an experienced investment and operations team.

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