Leading healthcare technology analyst says 100% of Heidi’s surveyed customers say they would buy the AI-powered scribing and workflow tools again

Heidi Health, an AI-powered medical scribe platform, today announced its exceptional customer satisfaction was featured in a new KLAS Research Emerging Company Spotlight report. The research, published today, showed that Heidi Health received A+ ratings for “likely to recommend” and “executive involvement,” and 100% of customers surveyed reported that Heidi Health keeps all promises and they would buy the product again.

KLAS Research conducted in-depth interviews with a sampling of Heidi Health’s US-based customers to evaluate their experiences using the solution. According to the report, Heidi Health “is generally seen as user friendly and cost effective, and most interviewed customers say the features are highly effective. Customers were immediately able to achieve outcomes like reduced documentation time and clinician burnout, increased note accuracy, and a stronger focus on patient care.”

Heidi Health’s ambient AI medical scribe automates clinical documentation which enables healthcare providers to focus more on their patients and decreases burnout. The solution gives clinicians the ability to see more patients, improves note accuracy and detail, increases clinician satisfaction and well-being, and reduces documentation time and after-hours work. According to KLAS Research’s report, 85% of customers reported that they “immediately” saw some of these outcomes when using Heidi.

“We have already seen a dramatic reduction in the time for documentation and in the need for doctors to stay late in the day; they are finishing up earlier and are able to go home. Heidi is helping doctors get their notes done in a timelier fashion. Their speed of completing the notes has gone up,” said a director that KLAS Research interviewed. “The very first week, doctors immediately noticed that Heidi was improving their documentation.”

“For health systems, the true measure of an AI’s value is clinician adoption,” said Dr. Thomas Kelly, CEO and co-founder of Heidi, and former vascular surgical resident. “Heidi’s AI scribe earns that adoption by making documentation seamless, which means doctors finish faster, notes are more accurate, and burnout drops. That’s why I think 100% of customers surveyed by KLAS said they’d buy again. When adoption happens at scale, leaders see the impact system-wide: greater capacity, better reimbursement, and more sustainable care teams.”

Look out for Heidi Health’s team at Becker's 10th Annual Health IT + Digital Health + RCM Conference, Sept. 30–Oct. 3 in Chicago.

To access the full report from KLAS, download it on Heidi Health’s website.

About KLAS

KLAS is a research and insights firm on a global mission to improve healthcare delivery by amplifying the provider's voice. Working with thousands of healthcare professionals and clinicians, KLAS gathers data and insights on software, services, and medical equipment to deliver timely reports, trends and statistical overviews. The research directly represents the provider voice and acts as a catalyst for improving vendor performance. Follow KLAS on Twitter and LinkedIn. Learn more at klasresearch.com.

About Heidi Health

Heidi Health is a world-class AI clinical scribe designed to help clinicians scale care, not admin. Trusted by healthcare professionals globally, with over 2 million patient consults weekly across 50+ countries, Heidi Health caters to over 300 specialties.

Heidi Health turns real-time conversations into structured notes, supporting clinicians at every step of the patient journey. Whether you're a solo practitioner or a 30-department health system, a primary healthcare nurse or an orthopedic surgeon, Heidi Health adapts to any workflow, reducing after-hours documentation. Learn more at https://www.heidihealth.com.

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“The very first week, doctors immediately noticed that Heidi was improving their documentation."