A call center QA service provider launches their coaching dashboard to allow their clients to easily and accurately prepare agent performance improvement plans.
Los Angeles, United States - August 12, 2020 /PressCable/ —
Call Criteria, a company specializing in contact center quality assurance services, announces the addition of their proprietary coaching dashboard to their range of service benefits. With the dashboard in place, call centers can implement the right coaching plans to adequately serve their agents’ needs.
More information can be found at https://callcriteria.com
The newly launched software represents the company’s dedication to providing their clients with all the tools they need to become thriving call centers. The interface features a 360-degree visibility of all agents and their calls, facilitating performance improvement efforts.
By giving convenient access to agents’ performance data, Call Criteria enables contact center managers to prepare targeted coaching plans. With all the records they need stored in one central location, the managers can spot and address specific problems with utmost accuracy.
The service is flexible enough to allow users to determine which scores require coaching and when it should start. Should coaching issues arise, the dashboard allows all levels of staff to raise them. Users can also readily review all the identified points for coaching.
With the coaching interface, data processing is not a problem either. Coaching issues can be sorted with ease according to individual agents or teams. In case the records are needed on another platform, the data can also be exported in .csv file format.
Based in Los Angeles, California, Call Criteria is dedicated to providing call centers with a full range of services encompassing quality assurance, coaching, sales performance, and AI-enabled voice analytics. Their QA solutions are geared toward enabling contact centers to identify gaps in their processes, improve their internal systems, and achieve productivity benefits.
As the company states, “Whether your QA needs to revolve around emails, calls, texts, chats or otherwise, Call Criteria’s algorithmic and data-driven approach allows for a highly dynamic and customizable platform while maintaining a flexible and user-friendly UI for quick adoption and integrated coaching facilitation.”
Interested parties may visit the above website to learn more.
Contact Info:
Name: Ryan Stomel
Email: Send Email
Organization: Call Criteria
Address: 19525 Ventura Blvd., Los Angeles, CA 91356, United States
Phone: +1-866-903-9540
Website: https://www.callcriteria.com
Source: PressCable
Release ID: 88972530
