Juno Beach, FL, USA - February 24, 2026 - For the second year in a row, Florida leads the nation in fraud reports, with more than 1,200 scams per 100,000 residents, according to the Federal Trade Commission (FTC). During National Consumer Protection Week (March 1-7), Florida Power and Light Company (FPL) is warning customers about utility scams and sharing steps to help keep customers from being targeted.
Imposter scams are the most frequently reported type of fraud in Florida, according to FTC data, with nearly 50,000 cases of imposter scams between January and September 2025.
What are utility imposter scams?
Utility imposter scams occur when scammers impersonate trusted companies and demand payment from customers. Scammers are using increasingly sophisticated tactics, including:
• Manipulating internet search results to display fake websites or phone numbers.
• Posing as utility representatives seeking sensitive personal or financial information from customers who call these numbers unknowingly.
• Targeting customers by phone, text, email or even door-to-door, falsely claiming to be an FPL employee.
How can FPL customers protect themselves from utility scams?
FPL urges customers to stay alert and follow these tips to avoid scams:
• Contact FPL directly. Call the number on your bill or 800-697-5223 instead of searching online where scammers' numbers may appear.
• Don't rely on caller ID. Scammers can manipulate the name to appear to be FPL.
• Be cautious of urgent or odd payment requests. FPL will never demand immediate payment, ask customers to pay through Zelle or gift card, or threaten immediate disconnection.
• Trust your instincts. If something feels off, hang up and contact FPL directly.
• Delete suspicious texts or emails asking for payment.
• Verify representatives at your door. Shut the door and call the police if a visitor without FPL identification tries to collect payment or aggressively sell products.
• Spread scam awareness. Talk to loved ones about common scam tactics to keep them from becoming victims.
What should customers do if they suspect a scam?
Customers who suspect they have been targeted by a scam should immediately report it to FPL and local law enforcement. In case of phone or digital scams, customers should also file a complaint with both the Federal Trade Commission (FTC) and Florida's state consumer protection agency.
How is FPL mitigating scam activity?
FPL follows a well-established set of processes to ensure customer information remains secure and confidential.
• FPL works closely with local and state law enforcement agencies to investigate reported scams.
• Customer reports help FPL and local law enforcement identify fraud trends and can lead to investigations and arrests.
• As a member of Utilities Against Scams, FPL is committed to educating and spreading awareness across the industry on new trends and tactics.
"Imposter scams are designed to create urgency and fear, often pressuring victims to act before verifying a payment request," said Francine Freitas, FPL spokesperson. "We encourage customers to verify any suspicious communications through our official channels and report suspected scams to our team and local law enforcement immediately."
To stay informed on the latest scams and to report any fraudulent activity, please visit www.FPL.com/protect.
About Florida Power & Light Company
Florida Power & Light Company is America's largest electric utility, delivering reliable power to more than 6 million customer accounts — serving approximately 12 million people across Florida. By leveraging a diverse energy mix, including nuclear, natural gas, solar and battery storage, FPL operates one of the most fuel- and cost-efficient power generation fleets in the U.S. and has earned the ReliabilityOne® National Reliability Award for seven of the last ten years. FPL is a subsidiary of Juno Beach, Florida-based NextEra Energy, Inc. (NYSE: NEE), which is one of the largest electric power and energy infrastructure companies in North America and is a leading provider of electricity to American homes and businesses. NextEra Energy is also the parent company of NextEra Energy Resources, LLC, which, together with its affiliated entities, is advancing America's energy future with one of the largest and most diverse portfolios of power generation and infrastructure solutions.
For more information about NextEra Energy companies, visit these websites: www.NextEraEnergy.com, www.FPL.com, www.NextEraEnergyResources.com.
Media Contact:
Florida Power & Light Company
Juno Beach, Florida 33408
561-694-4442
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Company Name: Florida Power & Light Company
Contact Person: Megan Bosshart, rbb Communications
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Country: United States
Website: https://www.fpl.com
