Riverbed Adds Intelligent Automation Across Unified Observability Portfolio to Reduce IT Operations Costs and Improve Employee Productivity

• Riverbed Alluvio leverages intelligent automation to automate workflows across tool silos with faster time to value
• New integration of automation capabilities with leading IT service management tools like ServiceNow allows for intelligent ticketing, enabling organizations to leverage existing workflows, processes, and incident management procedures

Riverbed, the leader in unified observability, today announced the release of new intelligent automation workflows across its Alluvio Unified Observability portfolio. Powered by the Alluvio LogiQ Engine, the new capabilities use pattern recognition, correlation, and automation to enable IT to ‘shift left’ by filtering out noise and reducing escalations, allowing teams to focus on the most critical issues with up-to-date information sent to IT service management (ITSM) tools.

LinkedIn: Riverbed adds Intelligent Automation across Unified Observability portfolio to reduce IT operations costs and improve employee productivity: https://rvbd.ly/3WSkmNz

With the ever-increasing complexity of modern IT environments, organizations are grappling with a flood of data and alerts, often leading to information overload and difficulty in prioritizing and addressing crucial incidents. Alluvio’s automation and analytics capabilities revolutionize the way IT teams handle unified observability and incident management, streamlining workflows, and allowing for a more proactive approach to IT operations.

The automation and analytics capabilities, integrated seamlessly into the Alluvio Unified Observability Platform, enable organizations to automate repetitive tasks, analyze vast volumes of data, and correlate events across various monitoring tools, bringing unprecedented efficiency and accuracy to incident resolution. By automating manual processes, teams can shift their focus from routine and mundane tasks to more strategic and value-added activities, driving innovation and optimizing service delivery.

In this new Alluvio portfolio release, there are four key use cases of intelligent automation that extract critical insights across Alluvio monitoring data and existing third-party tools to enable faster time to resolution and deliver an improved digital employee experience (DEX):

• Incident response: Is now made easier with runbooks that automate troubleshooting by replicating the best practices of IT experts with access to more data from Alluvio and third-party solutions. Alluvio IQ replicates advanced investigative processes by correlating real-time granular performance data and leveraging automated investigations to gather context from Alluvio and third-party telemetry, filter out noise, and set priorities—reducing the volume of alerts to the most business critical. By bringing together Alluvio Network Performance Management (NPM) and Digital Experience Management (DEM) telemetry with third-party data, intelligent correlation, and workflow automation, Alluvio IQ now securely delivers context-rich, actionable insights that empower IT to resolve complex issues before users are impacted.

• Intelligent ServiceNow ticketing: With this update, IT is empowered with automated ticket generation that is prioritized, up to date, and contains all the context IT needs to quickly remediate, directly from ServiceNow. The integrations between ServiceNow and Alluvio products uniquely replicate advanced investigative processes and provides service desk agents and network operation centers context-driven insights directly into their ServiceNow UI.

• Security forensics automation: Alluvio IQ bridges the gap between NetOps and SecOps, leveraging automation to distill forensic data from the Alluvio NPM portfolio for use in traditional security tools, like SIEMs and SOARs. SecOps teams want easy access to all data sources and to integrate that data into their security tools. With this latest update, Alluvio IQ provides out-of-the-box runbooks for security investigations and threat hunting. These runbooks provide SecOps teams with easy access to Alluvio NPM data to help SecOps fully investigate threats with more context, reducing risk to the business.

• Desktop remediations: Alluvio Aternity has existing automation for desktop remediations, and this capability is now being enhanced with Alluvio’s LogiQ engine. Now in Private Beta, Alluvio’s logic engine replicates expert workflows, gathering more context for desktop issues, intelligently selecting a remediation, or routing the issues to other tools in the ecosystem such as chatbots or ITSM tools.

Read blog: What is Intelligent Automation?

“We are thrilled to introduce these automation and analytics capabilities to our Alluvio Unified Observability Platform,” said Richard Tworek, Chief Technology Officer, Alluvio at Riverbed. “We understand the challenges faced by IT teams in managing complex environments and the importance of shifting left. By automating routine tasks, we aim to free up valuable time and resources, allowing teams to concentrate on the most critical issues and keep their essential applications running smoothly so organizations can deliver superior digital employee experience.”

The integration of Alluvio's automation capabilities with leading ITSM tools further enhances the value proposition for customers. By centralizing information within a familiar and efficient ITSM platform, organizations can leverage existing workflows, processes, and incident management procedures. This integration eliminates silos, improves collaboration, and enables better communication between IT teams, ultimately leading to faster incident resolution and improved service delivery and DEX.

“Next-generation observability leverages artificial intelligence and machine learning to automate fixes of basic and complex IT issues, while providing data-rich context for issues that require human intervention,” said Shamus McGillicuddy, Vice President of Research at Enterprise Management Associates. “Riverbed’s release of intelligent automation workflows across its Alluvio Unified Observability portfolio provides the right data for the right insights so that IT teams can improve and accelerate IT operations and security incident response.”

The Alluvio Unified Observability platform is a secure, highly available and scalable SaaS platform for cloud-native observability services, such as Alluvio IQ. The platform is part of the Alluvio Unified Observability portfolio from Riverbed, which also includes industry-leading visibility tools for Network Performance Management (NPM), IT Infrastructure Monitoring (ITIM) and Digital Experience Management (DEM), which encompasses application performance management (APM) and end user experience monitoring (EUEM). Alluvio automates the process of gathering and correlating metrics across time, device, location, and applications. It also provides automated investigative workflows designed to replicate the best practices of expert IT teams—enabling enterprises to filter out noise, reduce escalations, set priorities, and scale knowledge residing in the minds of a few across the broader IT team.

To learn more about Riverbed Alluvio Intelligent Automation, please visit https://www.riverbed.com/solutions/intelligent-it-automation/

About Riverbed

Riverbed is the only company with the collective richness of telemetry from network to app to end user, that illuminates and then accelerates every interaction, so organizations can deliver a seamless digital experience and drive enterprise performance. Riverbed offers two industry-leading portfolios: Alluvio by Riverbed, a differentiated Unified Observability portfolio that unifies data, insights, and actions across IT, so customers can deliver seamless, secure digital experiences; and Riverbed Acceleration, providing fast, agile, secure acceleration of any app, over any network, to users anywhere. Together with our thousands of partners, and market-leading customers globally – including 95% of the FORTUNE 100 – we empower every click, every digital experience. Riverbed. Empower the Experience. Learn more at riverbed.com

Riverbed, Alluvio and certain other terms used herein are trademarks of Riverbed Technology LLC. All other trademarks used herein belong to their respective owners.

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