VSA Award Winner in AI Implementation Showcases its AI Platform for MSPs and Channel Partners

NASHUA, NH / ACCESS Newswire / October 22, 2025 / Unified Office, a leading communications technology company offering highly reliable business communications, IoT solutions, advanced business analytics, and AI-driven products, today announced that it will be exhibiting at the CVxEXPO, November 3-5 in Glendale, AZ. CVxEXPO is the premier IT channel event in the Southwest where channel partners and executives connect to meet with business technology innovators and find new ways to grow their businesses. Unified Office is a current Visionary Spotlight Award (VSA) winter for AI implementation in the Business Technology category.

"We are looking forward to meeting with channel partners at the show to discuss how they can offer their customers innovative solutions to gain valuable insights into the communications part of their business via our industry leading AI-based EngageIQ platform," said Ray Pasquale, Founder & CEO of Unified Office. "Channel partners want to offer their customers leading-edge solutions they can trust. EngageIQ is a reliable, accurate, AI-based solution that channel partners can use confidently to improve their customers' business operations and protect their brand while helping them to increase their revenues."

Generative AI promises transformative power, but its rapid evolution also presents complex legal challenges for MSPs and other channel partners. For example, who bears liability when an AI agent causes harm? Can a non-compliant service provider put you out of business? Unified Office mitigates these headaches for its Channel Partners and their customers. The company's curated approach ensures that AI is effective, accurate, and enables channel partners to deliver significant business impact while creating a new revenue stream for themselves.

By opening up our communications and analytics platform, Unified Office enables channel partners to offer no-code, drag-and-drop AI building blocks inside the EngageIQ service creation builder. Unified Office's approach is vastly different from those of the largest AI companies that typically require an expensive, complex, multi-vendor ecosystem and in-house programming staff in order to develop AI-based services, which puts AI beyond the reach of most SMBs.

Unified Office also offers a default suite of its own communications-driven AI services available as a fully integrated offering through its many partners. This suite includes the following products that reduce reputational risk and enhance customer satisfaction:

• EngageIQ: Rapidly train staff while delivering a great customer experience.

• Sentiment Analysis: Detects caller's positive or negative tones and predetermined keywords.

• AI-based Whisper Coaching: Provides coaching and feedback to customer service reps in real-time as they speak with customers.

Unified Office's AI solutions for various SMB vertical markets use AI-powered engagement to:

• Spotlight customer and operational related issues

• Surface staff training needs

• Reward top performers

• Classify conversations for further drill-down analysis.

Visit our website to learn more about our vertical market solutions, watch testimonial videos, and read our vertical market eBooks.

EngageIQ is a part of Unified Office's Total Connect Now (TCN) offering, an easy-to-use, managed business communications product set that integrates voice and video communications, messaging, service-level monitoring, business continuity, IoT, and AI-based business services. Channel Partners and Resellers can adapt this high-quality, reliable suite of products and services to meet the unique needs of any business.

About Unified Office

Unified Office is a leading communications technology company, constantly innovating to help its business customers and channel partners stay ahead in a rapidly changing world. Unified Office's unique, Voice Over IP business communications platform is built on the patented Highest Quality Routing Protocol (HQRP) nationwide transmission network, ensuring no missed calls, exceptional call quality, and zero downtime. Unified Office's patented platform also delivers real-time business analytics and alerts so that customers can monitor and reconfigure their business's operational workflows in real-time from a visual dashboard on any internet-connected device. Key innovations include an AI-powered suite of spoken word, sentiment, engagement, and whisper-coach analytical applications, and other innovative solutions that really go to work for business stakeholders, so they can focus on running their business, providing exemplary customer service, driving more revenue, and increasing employee and operational effectiveness. For more information visit: www.unifiedoffice.com

About ChannelVision Magazine

ChannelVision Magazine (www.channelvisionmag.com), which operates under its parent company, Beka Business Media, is a bi-monthly publication and website that is read by channel partners that sell all manner of voice, data, access, managed and business services - both on premise and "in the cloud" - as well as technology gear and equipment, primarily in the SMB space. ChannelVision offers a highly focused and efficient way for service providers and hardware and software companies to reach experienced channel partners targeting the small/medium business space. More than two-thirds of ChannelVision's subscribers (plus an additional and growing Web-based readership) are telecom agents and equipment VARs. The company is also the driving force behind the annual CVxEXPO (www.cvxexpo.com) community gathering, each November. In 2025, CVxEXPO will take place Nov. 3-5 in Glendale, Arizona.

Unified Office Contact:

Cathy Clarke
Cathy.clarke@unifiedoffice.com
Tel. : 617-527-2089

SOURCE: Unified Office